Account

Getting Support

A ticket from inside the app arrives with your account attached, which is usually half the answer.

Opening a Ticket

  1. 1Open the Support page in the app and start a new ticket.
  2. 2Pick the scope — what area the problem is in. Choosing Feature Request hides the fields a suggestion does not need.
  3. 3Set a priority honestly. Everything marked urgent means nothing is.
  4. 4Describe what you did, what you expected and what happened instead.

What to Include

  • The account number, if it is about a connection.
  • The symbol and close time, if it is about a specific trade.
  • The order number, if it is about billing.
  • A screenshot of the screen you are describing — with your API key cropped out.

What Happens Next

Response time
Usually within one business day. Billing and connection problems are picked up first.
Where replies land
On the ticket, and by email to your account address.
History
Tickets keep their full conversation, so nothing has to be re-explained.

Not a Member Yet?

Use the contact form or write to support@ledgerr.co. Pre-sales questions are answered by the same people who build the thing.